We want to make sure that you receive consistently good customer service when you phone, visit or contact us.

What is a complaint?

Our complaints process includes the services we manage and covers:

  • delay or failure to provide a service;
  • dissatisfaction with our policies;
  • failure to provide adequate standards of service;
  • failure to fulfil statutory responsibilities;
  • an employee’s attitude or behaviour;
  • lack of customer service.

What is not a complaint?

  • informal, day to day matters that can be easily resolved;
  • a request for service;
  • a request for information or explanation of polices or procedures;
  • making an appeal following a decision about procedure or policy i.e. school admissions.

We want to make sure that you receive consistently good customer service when you phone, visit or contact us. Please let us know if you have a comment or a suggestion that you would like us to consider.

What is a comment?

A constructive critical view you have about a service delivered by us, or by someone acting on our behalf.

We want to continue making sure that you receive consistently good customer service when you phone, visit or contact us.

What is a compliment?

Praise from you as a customer for an individual or a service delivered by us or by someone acting on our behalf.

 

Did you know?

Details of how we manage our road repairs can be found on our website.

Report or track a repair using our online reporting page.

If you are contacting us about our part-night lighting, information is available on this page.

Did you know?

If you require a new service from Adult Social Care or have concerns about someone who may require a service you can use our online referral tool or contact us on 0345 603 7630

If you would like information about Adult Social Care services, you can find information on this page.

If you require a new service from Children's Social Care or have concerns about someone who may require a service you can contact us on 0345 603 7627

If you would like information about Children's Social Care services, you can find information on this page.

Did you know?

You can visit our website for more information on Activities, Arts and Heritage.

Did you know?

You can visit our website for more information on Births, Ceremonies and Deaths.

Did you know?

You can visit our website for more information on Education and Schools.

Did you know?

You can visit our website for more information on Environment and Planning.

Did you know?

You can visit our website for more information on Libraries and Archives.

 
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