Superfast Essex

Superfast Essex has recently announced plans for a Phase 3 rollout of superfast broadband to be completed by December 2019, but we know there will still be some homes and businesses after this work is complete which will still be unable to access a superfast broadband service. We are holding this public consultation to get your feedback on whether you can access superfast broadband at your address so we can clearly identify which areas will still remain unserved after Phase 3 and should be in scope for future investment.

In order to complete this form you will need to:

  1. Check the State Aid status for your address on our interactive State Aid map
  2. If this map indicates a superfast broadband service is available to you, and you disagree, you will need to contact four of the five network operators listed on our commercial operators website page to find out if you can access a superfast broadband service at your address and submit the evidence in your consultation response.
    The operators are
    1. County Broadband
    2. Gigaclear
    3. Openreach (this includes any service provider on the Openreach network eg BT, PlusNet, Sky, Talk Talk)
    4. Virgin Media
    5. WarwickNet (Superfast Essex is not requesting feedback about WarwickNet’s superfast broadband services as it is already known that work is planned and services are not yet available)
  3. Evidence can include information in writing (include the full chain of conversation if pasting an email), or from a phone call (you will need to provide the date and time of the call and name of the person spoken with), or from checking a postcode checker on an operator website. You can use the DSL Checker to check broadband speeds available on the Openreach network at your address.

 


If you are a network operator and would like to respond to our consultation to clarify where you are or are not able to provide broadband services in Essex, please provide the following details and we will contact you shortly.
 
 
 

You must check the State Aid map in order to proceed with responding to this consultation. Visit www.superfastessex.org/whatshappeningnext and check the colour status for your address before completing this form.

Black - More than one superfast provider

This means broadband coverage of 30Mbps and above is available from more than one broadband network operator. This could be because the coverage has been made available as a result of commercial work carried out by multiple network operators directly, or as a result of the work completed by the Superfast Essex programme which has been followed by independent commercial network operator investment. The broadband speeds available are defined as Next Generation Access (NGA) broadband by Broadband Delivery UK (BDUK) – the team within the Department for Culture, Media and Sport, which is responsible for the national broadband rollout.

Under State Aid rules, Superfast Essex is legally unable to invest in broadband where NGA broadband coverage is available, so this means your address will not be eligible for investment under the Superfast Essex programme – because there is already more than one superfast broadband service available.

Grey - One superfast provider

This means broadband coverage of 30Mbps and above is available from one broadband network operator. This could be because the coverage has been made available as a result of commercial work carried out by a network operator directly or as a result of the work completed by the Superfast Essex programme. The broadband speeds available are defined as Next Generation Access (NGA) broadband by Broadband Delivery UK (BDUK) – the team within the Department for Culture, Media and Sport, which is responsible for the national broadband rollout.

Under State Aid rules, Superfast Essex is legally unable to invest in broadband where NGA broadband coverage is available, so this means your address will not be eligible for investment under the Superfast Essex programme – because there is already a superfast broadband service available.

Yellow - Superfast provision under review

This means broadband coverage is either planned or claimed to exist by a commercial broadband network operator and the State Aid status of that area is still being monitored. All planned work under the Superfast Essex programme is also being classed as under review until work is complete. It is therefore unconfirmed at this stage whether the broadband coverage planned or claimed to be available meets the required Next Generation Access (NGA) guidelines. For this reason, these areas are not currently eligible for investment while further analysis, investigation and review is carried out to assess the standard of the broadband coverage planned or claimed to be in the area. If following further review it is determined a superfast broadband service is not available, these areas will become eligible for investment from the Superfast Essex programme. If you have a comment to make regarding this status for your property, please continue to complete this form as we would appreciate any feedback you can provide to help us further understand the situation.

White - No superfast providers

This means broadband coverage of 30Mbps and above is not available from any broadband network operator. Properties in some of these areas may be able to access superfast broadband speeds of 24Mbps to 29Mbps, others will have access to broadband speeds much lower – between 2Mbps to 23Mbps.

All white areas remain eligible for investment under the Superfast Essex programme. These properties represent the remaining parts of Essex which still require investment to improve broadband coverage after Phase 3 is complete and it is in these areas that we want to focus any future investment.


Yes – this means you agree with the colour status allocated to your address. Thank you for telling us. You don’t need to do anything else.

No, my status needs to be changed – this means you disagree with the colour status allocated to your address. In order to change the State Aid Status for your address Superfast Essex will need evidence from you to show whether a superfast broadband service is or isn’t available from each of the operators listed. This information will be required in the answer to the next question. Evidence can be in writing (include the full chain of conversation if pasting an email) or from a phone call (you will need to provide the date and time of the call and name of the person spoken with) or from checking an online postcode checker on an operator’s website.

I don’t know – the State Aid status for your address will be defined on the State Aid interactive map and in the answer to the question above. If the State Aid status indicates a superfast broadband service is available and you don’t think it is, we need you to check with the operators listed to find out if a superfast broadband service is available to you from any of them. If it is not, we would like you to respond to this consultation and provide evidence. If the State Aid status indicates a superfast broadband service is not available at your address, but you know that it is, please respond to this consultation to let us know. If the State Aid status indicates superfast broadband service availability at your address is under review this means we are reviewing a claim from a broadband operator that they are able to provide you with a superfast broadband service. It could mean there are plans to provide a service in the next three years. Please contact each of the operators listed and respond to this consultation let us know if you are able to get a service.


Black - More than one superfast provider

This means broadband coverage of 30Mbps and above is available from more than one broadband network operator. This could be because the coverage has been made available as a result of commercial work carried out by multiple network operators directly, or as a result of the work completed by the Superfast Essex programme which has been followed by independent commercial network operator investment. The broadband speeds available are defined as Next Generation Access (NGA) broadband by Broadband Delivery UK (BDUK) – the team within the Department for Culture, Media and Sport, which is responsible for the national broadband rollout.

Under State Aid rules, Superfast Essex is legally unable to invest in broadband where NGA broadband coverage is available, so this means your address will not be eligible for investment under the Superfast Essex programme – because there is already more than one superfast broadband service available.

Grey - One superfast provider

This means broadband coverage of 30Mbps and above is available from one broadband network operator. This could be because the coverage has been made available as a result of commercial work carried out by a network operator directly or as a result of the work completed by the Superfast Essex programme. The broadband speeds available are defined as Next Generation Access (NGA) broadband by Broadband Delivery UK (BDUK) – the team within the Department for Culture, Media and Sport, which is responsible for the national broadband rollout.

Under State Aid rules, Superfast Essex is legally unable to invest in broadband where NGA broadband coverage is available, so this means your address will not be eligible for investment under the Superfast Essex programme – because there is already a superfast broadband service available.

Yellow - Superfast provision under review

This means broadband coverage is either planned or claimed to exist by a commercial broadband network operator and the State Aid status of that area is still being monitored. All planned work under the Superfast Essex programme is also being classed as under review until work is complete. It is therefore unconfirmed at this stage whether the broadband coverage planned or claimed to be available meets the required Next Generation Access (NGA) guidelines. For this reason, these areas are not currently eligible for investment while further analysis, investigation and review is carried out to assess the standard of the broadband coverage planned or claimed to be in the area. If following further review it is determined a superfast broadband service is not available, these areas will become eligible for investment from the Superfast Essex programme. If you have a comment to make regarding this status for your property, please continue to complete this form as we would appreciate any feedback you can provide to help us further understand the situation.

White - No superfast providers

This means broadband coverage of 30Mbps and above is not available from any broadband network operator. Properties in some of these areas may be able to access superfast broadband speeds of 24Mbps to 29Mbps, others will have access to broadband speeds much lower – between 2Mbps to 23Mbps.

All white areas remain eligible for investment under the Superfast Essex programme. These properties represent the remaining parts of Essex which still require investment to improve broadband coverage after Phase 3 is complete and it is in these areas that we want to focus any future investment.


Please detail the response you got from each operator when asking if they could provide a superfast broadband service at your address? Evidence can include information in writing (include the full chain of conversation if pasting an email), or from a phone call (you will need to provide the date and time of the call and name of the person spoken with), or from checking a postcode checker on an operator website.

Enter your address at the Openreach link above to see the broadband speeds available at your address. You need to look for and tell us what the highest number is under the ‘Downstream Line Rate (Mbps)’ column and whether the label on the left hand side is FTTC, VDSL or ADSL. Ignore if the table indicates FTTP on Demand is available.

 
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