Complete this form if you want to feedback on library services or to ask us a question.

We aim to respond to you within 3 to 5 working days, although some response times may vary.

Fields marked with * are required.

 

Your query

Joining the library

You can join the library online and search the library catalogue using the temporary card number that we email to you.

If you already have a library card you don’t need to register for the library catalogue. Just login using your library card number and date of birth or the last 3 digits of your postcode in lower case.

Lost card

If you have lost your library card you can obtain a replacement at any Essex library.

You will need to show a form of photo ID such as a driving licence, passport or a recent official document showing your address such as a utility bill. We don’t post out new cards.

Registering for a library membership

If you are joining the library service for the first time then you can register online.

If you already have a library card you don’t need to register for the library catalogue. Just login using your library card number and date of birth or the last 3 digits of your postcode in lower case.

Logging in to your account

If you are having problems logging in to your account then you can use the library catalogue help pages.

Library catalogue search

The library catalogue has a help page with guidance on search, advanced search and narrowing your search.

If you can’t find an item on the catalogue you can request a book from another library service.

Using e-books or online reference

If you are having problems downloading your e-books or using our online resources you can use one of the guides to using e-books and e-audio.

 

Your details

What happens to my information?

Essex County Council will use the information you have provided to process your application, and contact you regarding it. Your information will not be shared with others unless required to do so by law. For more information explaining how we use your information please see our privacy policy.

 
 
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